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SpotGenie Guide Blog - 6: Reporting a Problem with SpotGenie Support

Facing an issue with your SpotGenie tag or vehicle data? Learn how to file a support ticket through WhatsApp — fast, simple, and no call centers.

Pratik Kamble

29 May 2025 — 2 min read

SpotGenie Support Menu Option

Having trouble with your SpotGenie tag or vehicle details? Learn how to report a problem directly through WhatsApp with attachments.

Reporting a Problem with SpotGenie Support – File an Issue Easily

Welcome to Blog 6 of our SpotGenie series. Even with the best technology, occasional issues can arise. Whether it’s a sticker query, registration glitch, or you need help updating data, SpotGenie makes it simple to report problems — directly through WhatsApp.

🔹 Accessing the Support Option

To report an issue, open the SpotGenie WhatsApp chat and enter main menu. Then, select:

✋ Support "Report a problem via email to our support team."

Selecting Support option from SpotGenie main menu

🔹 Submitting a Support Ticket

Once inside the support workflow, SpotGenie will ask you for three details:

Title: A short summary of your issue
Description: Detailed explanation of the problem
Attachment: Optional image or file related to your issue (e.g. a faulty QR tag photo)

Reporting issue to SpotGenie with title, description, and file

🔹 What Happens Next?

After submitting, your request is sent to SpotGenie’s support team. They review each case individually and reach out if follow-up is needed in 24 hours. Typically, responses are prompt and helpful, ensuring minimal disruption to your use of the tag.

🚀 Pro Tip

Be as detailed as possible in your description. This helps the team resolve the issue efficiently. Including a screenshot or photo can further speed up the process.